Return and Refund Policy
Return & Refund Policy
We offer a 30-day return policy from the date you receive your order.
Order Cancellation
Orders can be canceled within 24 hours of purchase.
After this period, the fulfillment process begins and cancellation is no longer possible.
Return Eligibility
To qualify for a return:
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The request must be made within 30 days
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Items must be unused, unworn, and unopened
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Products must be returned in their original packaging
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Proof of purchase is required
Returns sent without prior approval will not be accepted.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately and provide photos or videos so we can resolve the issue quickly.
Non-Returnable Items
We do not accept returns for:
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Sale items
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Gift cards
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Custom or personalized products
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Perishable or personal care items
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Hazardous or flammable materials
Wrong Address
Customers are responsible for providing accurate shipping information.
We are not liable for orders returned or disposed of due to incorrect or incomplete addresses.
Refunds
Once we receive and inspect your return:
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You’ll be notified of approval or rejection
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Approved refunds are issued to the original payment method
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Processing time: up to 10 business days (bank processing may take longer)
📧 For any questions, contact us at info@matjarnokhba.com